Sometimes there are a few basic techniques to learn. Simple Problems – “are ones like baking a cake from a mix.In Gawande’s research, he came across two professors who studied the science of complexity, which highlighted three types of problems in the world: the simple, the complicated and the complex. They catch mental flaws inherent in all of us-flaws of memory and attention and thoroughness." - The Checklist Manifesto, page 48 The Checklist and Solving Problems "Checklists seem able to defend anyone, even the experienced, against failure in many more tasks than we realized. The challenge we now face is ensuring that the knowledge that we do have is applied consistently and correctly, which is where a checklist can be of great value. Think about where both apply in your life. Ineptitude – “in these instances the knowledge exists, yet we fail to apply it correctly.”.Ignorance – “we may err because science has given us only a partial understanding of the world and how it works.”.Gawande shares the two main reasons that failure occurs: Knowledge has both saved us and burdened us.” And while no one is perfect, it doesn’t mean that if a mistake is made that it wasn’t avoidable. “The volume and complexity of what we know has exceeded our individual ability to deliver its benefits correctly, safely, or reliably. Gawande starts off by addressing that it’s unrealistic for people to know and/or understand everything they’re supposed to know at all times and in all situations. Given this, people have to continuously know more and learn more if they want to succeed and thrive. Today, more than at any other time in human history, much of the workforce are “knowledge workers”-people working in jobs that involve using information to make decisions. Why We Fail "If the knowledge exists and is not applied correctly, it is difficult not to be infuriated." - The Checklist Manifesto, page 11 Throughout the book, Gawande shares with us real-life examples of how these complex jobs leverage checklists to achieve success.
Gawande begins the book by asking the question, why is it that top professionals today, who are better educated and better trained than at any point in human history, still make simple, avoidable mistakes? Mistakes that waste huge amounts of money and even cost lives.Īs Gawande set out to find a better way to fix these errors, he met with professionals in healthcare, aviation, and construction to learn how they are leveraging checklists to drastically avoid controllable mistakes. Gawande is a surgeon, writer, and public health researcher who began studying the effectiveness of checklists’ through his work at World Health Organization. In The Checklist Manifesto, author Atul Gawande, MD, MPH, explores how the use of a simple checklist can help eliminate errors in even the most complex jobs and industries.
That’s what we are doing when we use the checklist." - The Checklist Manifesto, page 168 "Using a checklist-you improve the outcomes with no increase in skill.
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